Me:  Thank you for calling, how can I help you?
Customer:  I need to get my subscription changed to my new address and renew for next year.
Me:  I'd be happy to help you with that; do you have a CRN?
Customer:  Not on me. Can you search by my name?
Me:  Certainly. And your name is?
Customer:  Mark Pellegrino.
Me:  ...Mark Pellegrino?
Customer:  Yes.
Me:  As in...Mark Pellegrino? Like, Lucifer, Mark Pellegrino?
Customer:  *chuckles* Yes, like Mark Pellegrino.
Me:  Oh my God. You're Mark Pellegrino.